The Mastering Community Action (MCA) process is a set of milestones and self-assessment activities for the Hitachi Community Action Partnership (HCAP). Fully implemented in 2006, MCA articulates the standards of excellence that help direct the activities of the employee-led Community Action Committees (CAC) and, ultimately, the business-community partnership approach of each Hitachi group company.
The MCA works like the old merchant craftsmen guilds. The most accomplished are the CAC-Masters; CAC-Professionals are in the middle; and all start as CACs. Each level identifies a set of skills and proficiencies. This continuum allows individual CACs to understand what a quality community action effort is and how their activities match this definition. Just as important, it allows them to assess in a constructive way where their CAC is, determine where they would like to go, and develop a strategy for realizing their goals.
The MCA process is a requirement for HCAP participation. Implementing the MCA process is part of an ongoing effort to both strengthen the quality of the HCAP and unify the large and diverse Hitachi employee population around shared values of corporate citizenship.